:root{font-family:Inter,Segoe UI,Roboto,Helvetica,Arial,sans-serif;color:#3f3d3d;background:#f7f6f6;font-synthesis:none;--red: #ff3333;--red-dark: #d92727;--charcoal: #292728;--line: #e7e4e4;--muted: #716e6f;--surface: #f7f6f6;--radius: 16px}*{box-sizing:border-box}body{margin:0;min-width:320px;min-height:100vh;background:var(--surface)}button,input,textarea{font:inherit}button,a{-webkit-tap-highlight-color:transparent}button:focus-visible,a:focus-visible,input:focus-visible,textarea:focus-visible{outline:3px solid rgba(255,51,51,.28);outline-offset:2px}a{color:inherit}h1,h2,p{margin-top:0}h1{color:var(--charcoal);font-size:clamp(2rem,4vw,3.7rem);line-height:1.04;letter-spacing:-.045em}h2{color:var(--charcoal);letter-spacing:-.025em}.container{width:min(1160px,calc(100% - 40px));margin:0 auto}.eyebrow{margin-bottom:10px;color:var(--red-dark);font-size:.72rem;font-weight:800;letter-spacing:.14em;text-transform:uppercase}.eyebrow.light{color:#ff8d8d}.lead{color:var(--muted);font-size:1.05rem}.loading{min-height:100vh;display:grid;place-content:center;justify-items:center;gap:12px;color:var(--muted)}.spin{animation:spin 1s linear infinite}@keyframes spin{to{transform:rotate(360deg)}}.header{position:sticky;z-index:20;top:0;height:72px;padding:0 max(20px,calc((100% - 1160px)/2));display:flex;align-items:center;justify-content:space-between;background:#fffffff0;border-bottom:1px solid var(--line);-webkit-backdrop-filter:blur(14px);backdrop-filter:blur(14px)}.brand-button{display:flex;align-items:center;gap:13px;border:0;background:transparent;cursor:pointer}.logo{position:relative;display:inline-block;width:152px;height:43px;overflow:hidden;background:#fff}.logo img{position:absolute;width:158%;max-width:none;left:50%;top:50%;transform:translate(-50%,-50%)}.product-name{padding-left:14px;border-left:1px solid var(--line);color:var(--charcoal);font-weight:750}.header-user{display:flex;align-items:center;gap:14px}.user-copy{display:grid;text-align:right;font-size:.83rem}.user-copy small{color:var(--muted)}.icon-button{width:40px;height:40px;display:grid;place-items:center;border-radius:12px;color:var(--muted);background:var(--surface)}.hero{padding:70px max(20px,calc((100% - 1160px)/2));display:flex;justify-content:space-between;align-items:end;gap:40px;color:#fff;background:var(--charcoal)}.hero h1{max-width:680px;margin-bottom:18px;color:#fff}.hero p:not(.eyebrow){max-width:620px;margin-bottom:0;color:#d7d4d5;font-size:1.08rem;line-height:1.7}.hero-metric{min-width:180px;padding:24px;display:grid;border:1px solid #4d494b;border-radius:var(--radius);background:#343133}.hero-metric strong{color:#ff6b6b;font-size:2.8rem;line-height:1}.hero-metric span{margin-top:9px;color:#ddd9da;font-size:.85rem}.home-grid{padding-block:56px 80px;display:grid;grid-template-columns:1.65fr .75fr;gap:36px}.section-heading{margin-bottom:22px}.section-heading h2{margin:0;font-size:1.75rem}.action-grid{display:grid;grid-template-columns:1fr 1fr;gap:14px}.action-card{min-height:104px;padding:18px;display:grid;grid-template-columns:auto 1fr auto;gap:14px;align-items:center;text-align:left;border:1px solid var(--line);border-radius:var(--radius);background:#fff;cursor:pointer;transition:transform .15s,border .15s,box-shadow .15s}.action-card:hover{transform:translateY(-2px);border-color:#d8bcbc;box-shadow:0 10px 25px #29272812}.action-card strong,.action-card small{display:block}.action-card strong{margin-bottom:5px;color:var(--charcoal)}.action-card small{color:var(--muted)}.action-icon{width:46px;height:46px;display:grid;place-items:center;border-radius:13px;color:var(--red-dark);background:#fff0f0}.security-card{border-color:#f1b7b7;background:snow}.summary-card,.info-card,.resolution-card{padding:28px;border:1px solid var(--line);border-radius:var(--radius);background:#fff}.summary-card{align-self:start;position:sticky;top:100px}.summary-card p:not(.eyebrow){color:var(--muted);line-height:1.55}.summary-icon{width:48px;height:48px;margin-bottom:22px;display:grid;place-items:center;color:#fff;border-radius:14px;background:var(--charcoal)}.schedule{margin-top:24px;padding-top:20px;display:flex;gap:11px;color:var(--muted);border-top:1px solid var(--line);font-size:.78rem;line-height:1.5}.schedule strong{display:block;color:var(--charcoal)}.button{min-height:46px;padding:0 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time{color:var(--muted);font-size:.72rem}.message p{margin:10px 0 0;white-space:pre-wrap;line-height:1.55}.detail-grid aside{display:grid;align-content:start;gap:16px}.info-card h2,.resolution-card h2{font-size:1.15rem}.info-card dl{margin:0}.info-card dl div{padding:9px 0;display:flex;justify-content:space-between;gap:10px;border-bottom:1px solid var(--line)}.info-card dt{color:var(--muted)}.info-card dd{margin:0;font-weight:700}.triage-copy{margin:14px 0 0;color:var(--muted);font-size:.78rem;line-height:1.5}.attachment{padding:9px 0;display:flex;gap:8px;align-items:center;color:var(--red-dark);font-size:.84rem;text-decoration:none;border-bottom:1px solid var(--line)}.resolution-card{background:snow;border-color:#efcaca}.resolution-card>svg{color:var(--red)}.resolution-card p{color:var(--muted);font-size:.86rem;line-height:1.5}.resolution-card .button{margin-top:8px}.login-page{min-height:100vh;display:grid;grid-template-columns:1.08fr .92fr}.login-hero{padding:clamp(45px,8vw,110px);display:flex;flex-direction:column;justify-content:center;color:#fff;background:var(--charcoal)}.login-logo{position:absolute;top:35px}.login-hero h1{max-width:650px;color:#fff}.login-hero>p:not(.eyebrow){max-width:580px;color:#d6d2d3;font-size:1.1rem;line-height:1.7}.login-panel{padding:35px;display:grid;place-items:center;background:#fff}.login-card{width:min(430px,100%);padding:36px;border:1px solid var(--line);border-radius:20px;box-shadow:0 25px 70px #29272814}.login-card h2{font-size:2rem}.login-card p:not(.eyebrow){color:var(--muted);line-height:1.65}.login-card small{margin-top:16px;display:block;text-align:center;color:var(--muted)}.login-icon{margin-bottom:20px;color:var(--red)}@media(max-width:820px){.user-copy{display:none}.hero{padding-block:48px;align-items:start;flex-direction:column}.hero-metric{min-width:0;width:100%}.home-grid,.detail-grid{grid-template-columns:1fr}.summary-card{position:static}.login-page{grid-template-columns:1fr}.login-hero{min-height:48vh;padding-top:115px}.login-panel{padding:24px}}@media(max-width:580px){.container{width:min(100% - 24px,1160px)}.header{height:64px;padding-inline:12px}.logo{width:126px;height:38px}.product-name{display:none}.action-grid,.choice-grid,.two-columns{grid-template-columns:1fr}.hero{padding:38px 20px}.hero h1{font-size:2.35rem}.home-grid{padding-block:34px 60px;gap:24px}.form-card{padding:22px 18px}.form-actions{position:sticky;bottom:0;margin-inline:-18px;padding:14px 18px calc(14px + env(safe-area-inset-bottom));background:#fffffff5}.review div{grid-template-columns:1fr;gap:4px}.issue-row{align-items:start;flex-direction:column}.issue-row>div:last-child{width:100%}.issue-row>div:last-child svg{margin-left:auto}.detail-head{padding:22px;flex-direction:column}.timeline-card{padding:18px}}@media(prefers-reduced-motion:reduce){*,*:before,*:after{scroll-behavior:auto!important;transition:none!important;animation:none!important}}